# What should I do if my tracking hasn’t been updated?

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Source: https://help.naturesgardencrafts.com/en_us/what-should-i-do-if-my-tracking-hasn't-been-updated-BJeUu2xDMx

Last updated: 2026-08-17T16:35:20.357Z

Please file a claim by contacting Nature’s Garden’s Customer Care Team for assistance at 1-440-647-0100, via our web [Contact Page](https://www.naturesgardencandles.com/contact-us) or email us at [info@naturesgardencandles.com](mailto:info@naturesgardencandles.com) 

If the claim is approved, we will offer a reshipment or credit.

Note:  Claims can take 2-3 weeks to be approved through our shipping providers.