# What should I do if my package was delivered to the wrong address?

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Source: https://help.naturesgardencrafts.com/en_us/what-should-i-do-if-my-package-was-delivered-to-the-wrong-address-B1pHdhxwMx

Last updated: 2026-08-17T16:35:17.629Z

The customer is responsible for verifying their shipping address at time of purchase.  

If you noticed the address is incorrect before shipping has taken place, or while the package enroute, please contact customer service for assistance at 1-440-647-0100 or via our: [Contact Page](https://www.naturesgardencandles.com/contact-us) 

Please note: We are unable to guarantee the outcome of a change address request made after shipment and before delivery.