# What if I received a damaged or incorrect item?

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Source: https://help.naturesgardencrafts.com/en_us/what-if-i-received-a-damaged-or-incorrect-item-Hy3mu2ePMl

Last updated: 2026-08-17T16:34:44.451Z

Please reach out to Customer Care.  Most items are not returnable; we will work with you on a case-by-case basis and give you return instructions if we accept the return. If a return is authorized, it is the customer's responsibility to return shipment costs.

Phone: 1-440-647-0100

E-mail: [info@naturesgardencandles.com](mailto:info@naturesgardencandles.com) 

Hours of Operation for Office: Monday-Friday 8:00 am - 3:30 pm EST Closed on all Major Holidays

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