# I placed an order but I did not receive a confirmation e-mail?

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Source: https://help.naturesgardencrafts.com/en_us/i-placed-an-order-but-i-did-not-receive-a-confirmation-e-mail-rJ2kv3lDGl

Last updated: 2026-08-17T16:29:24.437Z

We’re sorry you didn’t receive that. Is your account under a different email?  If so, we suggest you check it out there. If not, please contact customer service for assistance at 1-440-647-0100 or via our [Contact Page  
](https://www.naturesgardencandles.com/contact-us)