# How do I file a claim?

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Source: https://help.naturesgardencrafts.com/en_us/how-do-i-file-a-claim-B1SZP3gwMg

Last updated: 2026-08-17T16:29:49.399Z

All of our merchandise is inspected for damage prior to shipping.  If you receive products that were damaged during transit, please call our Customer Care Team at 1-647-0100 or email us at [info@naturesgardencandles.com](mailto:info@naturesgardencandles.com) to report the damage, and we will assist you in placing a damage claim with the carrier who made your delivery. We will request photos of the damage in order to assist with filing a claim. It's important to take clear photos of all damaged items as it will help expedite the claims process.

Please note: some products (i.e.; wax) are heat sensitive and may melt slightly during the shipping process, however this will not alter the quality of the product.